[asterisk-users] multiple provider for incoming

[Gregory Malsack]

Matt,

At some point you need to consider how much is too much...

I run a call center with more then 125 commissioned phone sales reps and more than 60 customer service reps. We run dual servers, fiber from one provider and 6 bonded T1's from another provider. We purchase our so trunks from a wholesale company who is a major provider to resellers. Being so, their network is extremely reliable. However, late last week an upstream/downstream provider had am outage which affected some of our DIDs but not others.

Your assumption that porting a number from one provider to another is correct. If I remember correctly it's an FCC mandate that a number cannot be ported within 30 days of a previous port.

Greg

Matt Hamilton <mistral9999 at hotmail.com> wrote:

>Don,
>
>Inbound reliability is very important. We don't use toll-free numbers, but we will look into that. I thought porting numbers - not sure about toll-free though - from one provider to the other took days (not technically, but paperwork, etc.)
>
>Thanks,
>Matt
>
>From: dk at donkelly.biz
>To: asterisk-users at lists.digium.com
>Date: Tue, 30 Apr 2013 22:38:44 -0500
>Subject: Re: [asterisk-users] multiple provider for incoming
>
>If inbound reliability is important, you may be able to accomplish what you want with redundant servers, multiple sip providers and toll-free numbers that can be readily switched between the sip providers.--Don From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matt Hamilton
>Sent: Tuesday, April 30, 2013 10:25 PM
>To: Asterisk Users Mailing List - Non-Commercial Discussion
>Subject: Re: [asterisk-users] multiple provider for incoming >The process will depend on your provider, of course, but I know some have an option that if they are unable to reach
>>your box, then they can auto-forward to another DID, or to a voicemail box, or to a user-defined function, etc.  
>
>Forwarding to another DID will/should work for us assuming they are going to be able to do that during a failure on their side. During a recent outage (I think they had some major issues at one of their switches), they were not able to send the calls to our box which was online.  
>
>Thanks,
>Matt
>
>Date: Tue, 30 Apr 2013 20:38:19 -0500
>From: wcselby at selbytech.com
>To: asterisk-users at lists.digium.com
>Subject: Re: [asterisk-users] multiple provider for incomingOn Tue, Apr 30, 2013 at 7:50 PM, David Wessell <david at ringfree.biz> wrote:Hi Matt, You can't have multiple providers for inbound traffic. You can have multiple providers for outbound traffic though. ThanksDavid  David, I'm not sure where you got this information, but it's not accurate.  I've had multiple inbound and outbound SIP providers for years going to a single box.  You just get a separate DID from each provider.  Matt,
>
>The process will depend on your provider, of course, but I know some have an option that if they are unable to reach your box, then they can auto-forward to another DID, or to a voicemail box, or to a user-defined function, etc.  
>-- 
>Thanks,
>--Warren Selby, dCAP
>http://www.SelbyTech.com
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