[asterisk-users] Users appending # sign when dialing an extension from automated greeting

[Vernon Polinkichov]

We have an automated greeting on our Asterisk phone system, that like many,
has the phrase "if you know your party's extension, you may dial it at any
time".

Today, I encountered a user dialing in from the outside, attempting to dial
an extension, but he was appending the # key at the end.

This, as I would have expected, made Asterisk think he was trying to call
the extension 2134#, which went nowhere.

Personally, unless instructed to do so, typically with the phrase "followed
by the pound sign", I don't enter a pound sign when dialing a user
extension or inputting digits on phone system menus.

Is stripping the # sign off of extensions dialed from an automated greeting
something most phone systems do?

Thanks,

Vernon
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