[asterisk-users] ACD problem

[Paul Belanger]

On 13-04-10 04:08 PM, Tommy Cooper wrote:
>    Hi,
>
> I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want to design a system where customers can call my number, that call will then be directed to either extension 1000 or 1001. If both extensions are in use, I want that 3rd call to be queued.
>
> I don't think that the config below will direct calls to extension 1001 because the second line states that any incomming calls should be routed to extension 1000. How do I change this so that calls are directed to all of my exensions?
>
Forget dialling the phones directly, let the queue deal with it. Dump 
everything in to the queue, then just wait for somebody to answer.

>
> extensions.conf
> [from-myprovider]
> exten => *DID number*,1,Answer
> exten => *DID number*,2,Dial(SIP/1000)
> exten => *DID number*,3,Queue(support) ;not sure if this line belongs here
> exten => *DID number*,4,Hangup
>
> queues.conf
>
> [general]
> [support]
>
> musicclass=default
> strategy=rrmemory
> joinempty=no
> leavewhenempty=yes
> ringinuse=no
> Member => SIP/1000
> Member => SIP/1001
>
> agent => 1000,1000
> agent => 1001,1001
>
> When using the current config the caller will listen to the 'music on hold' until the agent answers but calls are only being forwarded to extension 1000 as stated above
>
>
>
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-- 
Paul Belanger | PolyBeacon, Inc.
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