[asterisk-users] "Call me now" outbound calls in a queue

[Mitch Claborn]

That approach only works if there are any agents that are not busy on a 
call - I could pick one, take them out of the queue then connect the 
call.  If all agents are busy, I need to be able to insert the request 
into the queue so that it gets processed in sequence with the inbound calls.




Mitch

On 09/28/2012 01:42 PM, James Sharp wrote:
> On 9/28/2012 12:42 PM, Mitch Claborn wrote:
>> I want to put a "call me now" button on the web site that will place the
>> request into an asterisk call queue and then when an agent picks up the
>> call in the queue, place the outbound call to the customer.
>>
>> The following AMI command works, but it calls the customer first, before
>> an agent is necessarily available.
>>
>> Action: Originate
>> Channel: SIP/voipms/customer_number_here
>> Context: external
>> Async: true
>> Application: Queue
>> Data: sales
>> Callerid: Company <8005551212>
>>
>> How can I get an available agent before the customer call is placed?
>
> Use AMI to do a queue status.  In the status reply, you'll get a list of
> all the agents and their status (Not in use, in use, busy, unavailable,
> or ringing).
>
>
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