[asterisk-users] BLF and Call Queues

[Alec Davis]

>> 2012/8/21 Olivier <oza_4h07 at yahoo.fr>
>> 
>> 
>> 	Hi,
>> 	
>> 
>> 	What about Queue logs ? How is a picked-up call logged ?
>> 	

The member that was being tried is recorded in queue_log. Not the device
that pickedup the call.
This has been queried on issues.asterisk.org with a result of 'will not
fix'.

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Lenz Emilitri
> Sent: Tuesday, 25 September 2012 10:48 p.m.
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] BLF and Call Queues
> 
> In general I would not use this for a "true" call-center with 
> hundreds of agents, where it is the ACD's responsibility to 
> route calls to agents and there are strict policies on agent 
> behavior, but I'm sure there are a number of cases where this 
> could be useful (eg small call centers, internal service 
> desks, receptionists, etc...).
> 
> Just my two cents,
> l.
> 

Picking up a queue can be done without the use of a BLF hint, a ringing
phone next to you is another hint.
But I agree, in an organisation where the ACD is in total control, the
dialplan code shouldn't exist to allow pickup of a queue.

Queue hints code has now been submitted to asterisk-11-beta2 and trunk.

Alec Davis