[asterisk-users] Asterisk Support from Digium

[Danny Dias]

Thanks Andrew,

But i'm quite confuse with the following:

*Q: Does Digium offer SLA guaranteed support for Asterisk?*
*A:* Yes. Digium offers SLA guaranteed support, to SLA-entitled customers,
for the Certified Asterisk branches.  Digium does not offer SLA guaranteed
support for other branches or releases.

Just for Certify Versions of Asterisk? What does SLA means "exactly"?

For example, if i install a FreePBX/Elastix (i'm not a good friend of these
systems, but customers always ask for a web interface for management) to a
customer, can i buy support from Digium for the Asterisk Release used? It
would be nice to now the scope and limits of this support

Thanks



2012/11/3 Andrew Latham <lathama at gmail.com>

> On Sat, Nov 3, 2012 at 2:16 PM, Danny Dias <ing.diasdanny at gmail.com>
> wrote:
> > Hello,
> >
> > I wonder if Digium provides support for Asterisk OpenSource versions as
> an
> > anual fee or something?
> >
> > For example, if i download Asterisk 1.8.X (Certified or not...) can i buy
> > support from Digium to maintain and help on possible future problems in
> my
> > configuration?
> >
> > Thanks
>
> Yes
>
> Please review
> http://www.digium.com/en/supportcenter/custom-communications-solutions/
> for more information.
>
>
> --
> ~ Andrew "lathama" Latham lathama at gmail.com http://lathama.net ~
>
> --
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-- 
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