[asterisk-users] Vitelity Setup

[Stephen J Alexander]

If your server says it is registered, that could be part of the problem.
Vitelity doesn't use trunk registration, only IP authentication. You should
not be using a registration string in your trunk definition. I don't know
if it will hurt but it won't help.

It sounds like you might have only 1 trunk defined, but you need 2; one for
inbound and one for outbound. Their servers for incoming calls and for
outgoing calls are separate. If fixing that doesn't do the job, make sure
that incoming traffic from Vitelity is correctly routed to your PBX (and
that they have the correct IP to send SIP traffic to).

Regards,

Stephen J Alexander
MPBX, LLC
http://mpbx.com
832-713-6729


On Fri, May 25, 2012 at 4:12 PM, Ralph Green <sirable at gmail.com> wrote:

> Howdy,
>  Since the subject is Viteiy Setup, I don't think this is off topic.
> My big problem with Vitelity is getting my server to register for
> incoming calls.  I can make outgoing calls just fine.  My server says
> it is registered with Vitelity, but no calls come in.  Every attempt
> to call the number generates an email saying there was a failed call.
> I am using IAX, not SIP, and that is probably part of the problem.
> IAX should work better in several ways, but few enough people use it.
> Vitelity support has been unhelpful so far.  My suspicion is that
> there is a setting they need to make in their server so that calls go
> to the registered IAX server, instead of looking for a SIP
> registration, which is not there.  Has anyone here worked past such a
> problem?  Was there some special thing I need to ask Vitelity?
> Thanks,
> Ralph
>
>
> On 5/24/12, Stephen J Alexander <sjalexander at mpbx.com> wrote:
> > If I were troubleshooting this, the next thing I would do is verify
> > connectivity on the relevant ports – more plainly, make sure that there's
> > not a firewall rule with unintended consequences somewhere between your
> > asterisk and your ISP. Otherwise, as Alejandro suggests – check with
> > Vitelity support.
> >
> > Regards,
> >
> > Stephen J Alexander
> > MPBX, LLC
> > http://mpbx.com
> > 832-713-6729
> >
> >
> > On Thu, May 24, 2012 at 9:24 AM, Alejandro Imass <ait at p2ee.org> wrote:
> >
> >> On Thu, May 24, 2012 at 4:07 AM, Gopalakrishnan N
> >> <gopalakrishnan.an at gmail.com> wrote:
> >> > yes I did that, even then i am not able to make outbound and inbound
> as
> >> > well.
> >> >
> >> >
> >>
> >>
> >> That's weird. Guess you're gonna have to place a detailed ticket to
> >> them. It sounds like a network problem to me but without any detailed
> >> info it's hard to say. Maybe you can try sip set debug in the console
> >> for the IP and see if you can get an idea of what is happening at the
> >> packet level.
> >>
> >> We use Vitel, Skype SIP (we recently eliminated this one), and now
> >> Gafachi and they all seem to work per there set-up instructions right
> >> away.
> >>
> >> --
> >> Alejandro
> >>
> >> --
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