[asterisk-users] Vitelity Setup

[Ralph Green]

Howdy,
  Since the subject is Viteiy Setup, I don't think this is off topic.
My big problem with Vitelity is getting my server to register for
incoming calls.  I can make outgoing calls just fine.  My server says
it is registered with Vitelity, but no calls come in.  Every attempt
to call the number generates an email saying there was a failed call.
I am using IAX, not SIP, and that is probably part of the problem.
IAX should work better in several ways, but few enough people use it.
Vitelity support has been unhelpful so far.  My suspicion is that
there is a setting they need to make in their server so that calls go
to the registered IAX server, instead of looking for a SIP
registration, which is not there.  Has anyone here worked past such a
problem?  Was there some special thing I need to ask Vitelity?
Thanks,
Ralph


On 5/24/12, Stephen J Alexander <sjalexander at mpbx.com> wrote:
> If I were troubleshooting this, the next thing I would do is verify
> connectivity on the relevant ports – more plainly, make sure that there's
> not a firewall rule with unintended consequences somewhere between your
> asterisk and your ISP. Otherwise, as Alejandro suggests – check with
> Vitelity support.
>
> Regards,
>
> Stephen J Alexander
> MPBX, LLC
> http://mpbx.com
> 832-713-6729
>
>
> On Thu, May 24, 2012 at 9:24 AM, Alejandro Imass <ait at p2ee.org> wrote:
>
>> On Thu, May 24, 2012 at 4:07 AM, Gopalakrishnan N
>> <gopalakrishnan.an at gmail.com> wrote:
>> > yes I did that, even then i am not able to make outbound and inbound as
>> > well.
>> >
>> >
>>
>>
>> That's weird. Guess you're gonna have to place a detailed ticket to
>> them. It sounds like a network problem to me but without any detailed
>> info it's hard to say. Maybe you can try sip set debug in the console
>> for the IP and see if you can get an idea of what is happening at the
>> packet level.
>>
>> We use Vitel, Skype SIP (we recently eliminated this one), and now
>> Gafachi and they all seem to work per there set-up instructions right
>> away.
>>
>> --
>> Alejandro
>>
>> --
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>