[asterisk-users] Silent Monitoring and Meetme

[bilal ghayyad]

Hi All;

If we need the admin to have the ability to hear what the agent is talking without the agent or the customer feel, how this can be done? Is it using MeetMe or something else? How? When the admin start hearing, there will be a peep (because I do not need this, it should be silent monitoring).

Also, is there a specific kind IP Phones are required for this? Or any Cisco IP Phones can do this?

Regards
Bilal