[asterisk-users] Cannot get Digium Phones back into service after changing sip device name.

[Chet W. Stevens]

During testing with the Digium phones I have run into a problem where I try to make a change to the sip device name. I make the device name change in sip.conf then make the matching change to the lines in res_digium_phone.conf. I then do 'sip reload' and
'module reload res_digium_phone.so'. I then end up with phones that I cannot bring into service no matter what I have tried. They act normally as far as seeing the configuration server, allowing me to enter the key, select the user, and then I receive
the "Error fetching config from proxy." message. 

I occasionally receive the following error in the CLI:

NOTICE[5941]: phone_users.c:1626 token_set_last_info: Phone at '' reconfigureed. Another phone located at 'sip:10.72.65.114:5060' took over the config.

I have tried Reset to Factory Defaults on the phones, I have tried clearing the keys from the Asterisk database, I have tried 'sip unregister', I have tried restarting Asterisk and rebooting. I cannot seem to get these test phones back into service. I am
only in testing now where the phones are literally at arms reach and I am really nervous what can happen when we go into production. I really hope that I did something wrong in the process and that the phones are not really this fragile.

My test system is currently running these versions:
Asterisk 1.8.11-cert2 x86_32
DPMA Module: 1.8.11_1.0.1-x86_32
Digium Phone Firmware: 1_0_5_46476

Your help on this is really appreciated. Thank you.

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