[asterisk-users] Queue callers with Callback option without lose their place

[Israel Gottlieb]

http://www.voip-info.org/wiki/view/Asterisk+Queue+Callback



On Fri, Jun 1, 2012 at 1:45 PM, Satish Barot <satish4asterisk at gmail.com>wrote:

> I believe you want your caller to request for a callback while he/she
> waits in a queue and when your agents are free, you want to call him back
> and place in a same position in a Queue where he/she has left the Queue.
>
> There exists an ugly(!) way of doing this.
>
> (1)Set parameter 'context' in queues.conf to some real context available
> in your dialplan
> (2)Set 'setqueueentryvar' and 'setqueuevar' to yes in queues.conf
> (3)Set paramet 'periodic-announce' to a custom audio file name announcing
> to caller somethink like ..'To get a callback press any key any'.(This
> sends the caller into context set by 'context' parameter when s/he presses
> any key while waiting in a queue)
> (4)A variable 'QUEUEPOSITION' would give you a last position of caller in
> a queue. (You can get this variable in a context set by 'context'
> parameter. Store the value somewhere in Database)
> (5)When you think your Agents are free, Generate a callfile OR use AMI to
> call the caller who has requested a callback.
> (6)Once call is answered, send him to Queue application with 'position'
> parameter set to the value of 'QUEUEPOSITION' of caller from database.
>
> --Satish Barot
>
> On Thu, May 31, 2012 at 9:18 PM, equis software <equissoftware at gmail.com>wrote:
>
>> Is there any option in Asterisk distribution of this?
>>
>> Thanks.
>>
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>
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