[asterisk-users] asterisk does not detect menus

[motty.cruz]

Hello, 
When I called companies with auto animate menus my system does not seem to
detect menus on ther other side. For instance I called this number (407)
886-3338 when I input the ext. number of any option on the list I don't get
a response however if I called the same number from my google account or my
cell phone number it works fine meaning I can select any option or input ext
number. 

I'm using Asterisk 1.8.4 on Centos 5, 

Any suggestions are welcome. 

Thanks, 
Motty,