[asterisk-users] Problem answering phone

[Mike Diehl]

No, in fact, they can't answer any of the phones in the ring-group.

On Tuesday 17 January 2012 11:04:35 am Eric Wieling wrote:
> Can they answer the call by pressing the line key when simply picking up
> the handset does not answer the call?  If so, then the users are not
> properly seating the handset in the cradle.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike Diehl
> Sent: Tuesday, January 17, 2012 12:24 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Problem answering phone
> 
> I've got some users reporting an odd problem.
> 
> Once in a while, their Polycom phones ring and they are unable to answer
> them... any of them.
> 
> When they pick up the handset, all of the phones continue to ring.  Same
> thing happens if they grab a different phone.  They aren't reporting any
> out-bound issues.
> 
> I don't see anything in the logs, and the phones remain registered.
> 
> They can't reproduce the symptoms on demand, but it seems like it's
> happening more frequently, lately.
> 
> Any ideas?

-- 

Take care and have fun,
Mike Diehl.