[asterisk-users] Answering call from queue, then put back in queue?

[Todd Routhier]

Thanks Jim, I like that idea.


On Sun, Jan 8, 2012 at 12:42 PM, Jim Dickenson <dickenson at cfmc.com> wrote:

> One way to deal with this is to have two queues. Give priority to the
> original queue callers land in. Once answered put the call in to the second
> queue. They will then be in the second queue in the order the agents
> answered the first queue.
> --
> Jim Dickenson
> mailto:dickenson at cfmc.com <dickenson at cfmc.com>
>
> CfMC
> http://www.cfmc.com/
>
>
>
> On Jan 8, 2012, at 10:26 AM, Todd Routhier wrote:
>
> Version: Asterisk 1.8.x
>
> Question: Is it possible for an agent to answer a call from a queue, then
> place the call back in the queue in the same position they were in?
>
>
> Seems that the answer would be yes to the remove from queue, then place
> back in by having the agent just transfer the call back to the queue but is
> there any way to put them back in line where they were?
>
> The idea is that the owner of the queue doesn't want callers waiting on
> hold without first having an agent at least answer the call and ask them to
> please hold. What's the best way to handle this?
>
> Thanks in advance!
>
> --Todd
> --
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