[asterisk-users] Mark queue agent as away

[James Sharp]

On 01/03/2012 09:42 PM, Raj Mathur (राज माथुर) wrote:
> Hi,
>
> I have a queue with a number of (static) agents.  Is there an easy way
> for an agent to indicate that she is away from her seat, so that her
> phone is not rung when a call comes in?  And the converse, of course: be
> able to notify Asterisk when she is back and ready to accept calls?

There's the PauseQueueMember function.  You could write an extension 
that your agent can dial to, look up her Agent info via callerid or 
something, then pause her via that function.