[asterisk-users] Client - registers but unreachable

[white hat]

You could also set qualify to no for this extension, or increase the
qualify timeout.  Does the bb have a reliable signal, and consistent
connectivity to the network?

When you say the phone is on the same wifi network, do you mean that it's
actually the same subnet?  Or is the asterisk server on a different
internal network.  For example, maybe your wireless devices are in a DMZ
net and the asterisk server is on another network?

If so, you may still need to enable NAT for the extension.

You should be able to confirm whether or not this is a NAT problem with
tshark or tcpdump on the asterisk server.  It will be clear what IP the
asterisk server thinks it's talking to in the packet trace.


On Wed, Dec 28, 2011 at 11:16 PM, Michelle Dupuis <mdupuis at ocg.ca> wrote:

>  I have a softphone I'm trying on a blackberry, that registers on my
> Asterisk, can make outgoing calls, but can't receive calls.
>
> There is very little traffic with this phone (see debug below - as the
> phone registers), and sip show peers confirms it is "unreachable".
>
> Any suggestions?  Is this just a dumb client or do I need to tweak an
> asterisk setting?
>
> Thanks
>
> pbx*CLI> sip debug peer 230bb
> Unable to get IP address of peer '230bb'
> The 'sip debug' command is deprecated and will be removed in a future
> release. Please use 'sip set debug' instead.
> pbx*CLI>
>     -- Registered SIP '230bb' at 172.31.254.53 port 9653 expires 1800
> [2011-12-28 23:11:09] NOTICE[9635]: chan_sip.c:15851 sip_poke_noanswer:
> Peer '230bb' is now UNREACHABLE!  Last qualify: 0
>
> pbx*CLI> sip show peers
> Name/username              Host            Dyn Nat ACL Port
> Status
> 230bb/bob                  172.31.254.53    D          9653
> UNREACHABLE
>
> --
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