[asterisk-users] Possible bug - queue doesn't play hold music

[Ishfaq Malik]

On Thu, 2012-12-20 at 09:23 +0000, Ishfaq Malik wrote:
> On Wed, 2012-12-19 at 11:16 -0600, Richard Mudgett wrote:
> > > On Fri, 2012-12-14 at 15:16 +0000, Ishfaq Malik wrote:
> > > > Hi
> > > > 
> > > > Can someone else please check the following:
> > > > We have installed asterisk 1.8.18.0 onto our development and test
> > > > servers. They were previously on 1.8.7.0
> > > > 
> > > > When an inbound call executes a queue, I can see in the logs that
> > > > the
> > > > hold music is supposed to start playing but there is no sound. If
> > > > the
> > > > call is answered and the callee puts the caller on hold, I can see
> > > > the
> > > > same log message of hold music starting but this time the hold
> > > > music can
> > > > be heard.
> > > > 
> > > > This is happening on both installations of 1.8.18.0.
> > > > 
> > > > If other people are experiencing the same thing we can raise a bug
> > > > on
> > > > it.
> > > > 
> > > > Log excerpts below with my comments after a # symbol
> > > > 
> > > >     -- Executing [s at ethn-xxxxxxxxxx-work:4]
> > > >     Queue("SIP/x.x.x.x-00000061", "test-ish,Tn,,,600")
> > > >     -- Started music on hold, class 'default', on
> > > >     SIP/x.x.x.x-00000061                          #comment: no
> > > >     music heard
> > > >   == Using SIP RTP CoS mark 5
> > > >     -- SIP/101-00000062 is ringing
> > > >     -- SIP/101-00000062 is ringing
> > > >     -- SIP/101-00000062 is ringing
> > > >     -- SIP/101-00000062 is ringing
> > > >     -- SIP/101-00000062 is ringing
> > > >     -- SIP/101-00000062 answered SIP/x.x.x.x-00000061
> > > >     -- Stopped music on hold on SIP/x.x.x.x-00000061
> > > > [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No
> > > > SRTP module loaded, can't setup SRTP session.
> > > >     -- Started music on hold, class 'default', on
> > > >     SIP/x.x.x.x-00000061
> > > >                                                  #comment: music
> > > >     can be heard
> > > > [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No
> > > > SRTP module loaded, can't setup SRTP session.
> > > >     -- Stopped music on hold on SIP/x.x.x.x-00000061
> > > >   == Spawn extension (ethn-xxxxxxxxxx-work, s, 4) exited non-zero
> > > >   on 'SIP/x.x.x.x-00000061'
> > > > 
> > > 
> > > Really could do with a second opinion on this issue as it would quite
> > > a
> > > serious bug if it is one...
> > 
> > The incoming call leg does not appear to be answered yet so I would not
> > expect the caller to be able to hear MOH.
> > 
> > Richard
> > 
> The queue command in the dialplan does not have the r option, therefore
> it should play the moh as specified in the queue's specific config
> rather than a ringing tone. This has been the behaviour in previous 1.8
> and in 1.4.
> 
> Also, why does the log indicate moh starting?
> 

My apologies, you are correct. Every other time I've used MoH in a queue
it has been afetr a Playback or Background, both of which answer the
channel...

-- 
Ishfaq Malik <ish at pack-net.co.uk>
Department: VOIP Support
Company: Packnet Limited
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