[asterisk-users] Catching "hold" in dialplan

[Richard Mudgett]

> I’ve built a custom application for our call center and am having one
> problem. Unfortunately certain things happen whilst the agent has
> the customer on hold which I’d like to work around. But I can’t work
> out how to catch the actual hold event so I can do something about
> it. From the console with verbosity on 12, all I can see is:
> 
> -- Started music on hold, class 'default', on SIP/trunk-00009546
> 
> -- Started music on hold, class 'default', on SIP/100-00009547
> 
> 
> 
> I’m happy to try and catch this AGI or via manager if needed, however
> a dialplan based solution would be best.

You will need to monitor AMI for MusicOnHold start/stop events.  Dialplan
normally executes before a call is connected/bridged.  AGI is really an
external form of dialplan execution.

Richard