[asterisk-users] Possible bug - queue doesn't play hold music

[Ishfaq Malik]

On Fri, 2012-12-14 at 15:16 +0000, Ishfaq Malik wrote:
> Hi
> 
> Can someone else please check the following:
> We have installed asterisk 1.8.18.0 onto our development and test
> servers. They were previously on 1.8.7.0
> 
> When an inbound call executes a queue, I can see in the logs that the
> hold music is supposed to start playing but there is no sound. If the
> call is answered and the callee puts the caller on hold, I can see the
> same log message of hold music starting but this time the hold music can
> be heard.
> 
> This is happening on both installations of 1.8.18.0.
> 
> If other people are experiencing the same thing we can raise a bug on
> it.
> 
> Log excerpts below with my comments after a # symbol
> 
>     -- Executing [s at ethn-xxxxxxxxxx-work:4] Queue("SIP/x.x.x.x-00000061", "test-ish,Tn,,,600")
>     -- Started music on hold, class 'default', on SIP/x.x.x.x-00000061                          #comment: no music heard
>   == Using SIP RTP CoS mark 5
>     -- SIP/101-00000062 is ringing
>     -- SIP/101-00000062 is ringing
>     -- SIP/101-00000062 is ringing
>     -- SIP/101-00000062 is ringing
>     -- SIP/101-00000062 is ringing
>     -- SIP/101-00000062 answered SIP/x.x.x.x-00000061
>     -- Stopped music on hold on SIP/x.x.x.x-00000061
> [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session.
>     -- Started music on hold, class 'default', on SIP/x.x.x.x-00000061                                              #comment: music can be heard
> [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session.
>     -- Stopped music on hold on SIP/x.x.x.x-00000061
>   == Spawn extension (ethn-xxxxxxxxxx-work, s, 4) exited non-zero on 'SIP/x.x.x.x-00000061'
> 

Really could do with a second opinion on this issue as it would quite a
serious bug if it is one...
-- 
Ishfaq Malik <ish at pack-net.co.uk>
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)845 004 4994
f: +44 (0)161 660 9825
e: ish at pack-net.co.uk
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