[asterisk-users] [OT] Polycom IP450 Firmware Issues

[Jared Baxley]

You probably have to do an incremental upgrade to 3.3.1 or something before
you can load 4.x
On Dec 6, 2012 3:10 PM, "Tim Nelson" <tnelson at rockbochs.com> wrote:

> I have a site with Polycom handsets on all the desks, mostly IP650s, some
> IP550s, and some IP450s as well.
>
> I need to update the firmware on the IP450s. However, the firmware simply
> won't load.
>
> The latest firmware (4.0.3 Rev F) supports all phones at this site, and
> was downloaded from here:
> http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
>
> The phone pulls the firmware from the PBX via TFTP (as expected), but
> always results in 'Error: Image is not compatible with the phone'.
>
> As a troubleshooting step, *ALL* firmware has been removed from the TFTP
> root, and *ONLY* the new firmware placed there. So, is the Polycom firmware
> matrix wrong about this phone/firmware compatibility, or am I missing
> something? The bootrom has also been upgraded to the latest without any
> problems.
>
> Thoughts? My head is getting sore from banging it on my desk... :/
>
> Tim Nelson
> Systems/Network Support
> Rockbochs Inc.
> (218)727-4332 x105
>
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