[asterisk-users] cross ivr is comming in my ivr system

[Arthur Stanfield]

----- Original Message -----
From: "Arthur Stanfield" <aj at dmcip.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Wednesday, 4 April, 2012 11:10:33 AM
Subject: Re: [asterisk-users] cross ivr is comming in my ivr system

----- Original Message -----
From: "A J Stiles" <asterisk_list at earthshod.co.uk>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Wednesday, 4 April, 2012 10:48:02 AM
Subject: Re: [asterisk-users] cross ivr is comming in my ivr system

>On Wednesday 04 April 2012, Jagadish Thoutam wrote:
>> hi all,
>> 
>> 
>>    i have gradwell DID i am using it for inbound dialing with IVR when ever
>> customer call my DID some times other IVR is cumming on my IVR that IVR is
>> not even related with my server .can u please help me on this

>Sorry.  This list is only for questions that make sense.

>-- 
>AJS

>Answers come *after* questions.

Not everyone who comes here is going to speak English perfectly as their first language. Taking snide little digs at someone because of their English skills is not what this userlist is about and doesn't benefit the community in the slightest (If anything, It damages it.)

For what its worth, I understood his question entirely. He has a DDI provided by Gradwell, Which when dialed leads into an IVR (I assume running on an Asterisk server, Hence why he's posted the question here.) Occasionally this number is hitting an IVR system that is not his own (Upstream Call routing issue?).

Jagadish, When the unknown IVR is being played are you seeing any traffic at all through the Asterisk CLI (Or in the logs?) - Does the call hit the server at all?.

Which Gradwell service are you using, And how are you connecting it to your server? 

Which version of Asterisk are you using?.

Cheers,
AJ.

----- Original Message -----
From: "Jagadish Thoutam" <jaganthoutam at gmail.com>
To: aj at dmcip.com
Sent: Thursday, 5 April, 2012 10:01:53 AM
Subject: IVR CROSSTALK

Hi AJ , 


Thanks for replay, i am using DID from Gradwell that is Unlimited channels with respect of bandwidth. 


1. when my IVR plays i cant see only Gradwell traffic, i am sending calls traffic to my asterisk server.(IP forwarding) 

2. i cant see anything on Asterisk CLI or logs 

3. i am Using Asterisk 1.6.2.23 


Thanks in advance 

Jagadish Thoutam 

----

Hi Jagadish,

If the IVR (Which isn't yours) is playing but theres nothing going through your Asterisk server that says to me that Gradwell are not routing your call to the correct destination (We've had this with them before, One of our customers had a Gradwell IAX trunk that would randomly ring through to some womans mobile instead of their PBX!) - Have you turned SIP/IAX debugging on (Depending on which trunking tech your using) to see what messages are going between Gradwell/Asterisk?

Cheers,
AJ.