No subject
Fri Sep 2 03:59:05 CDT 2011
1. Does "Wrap-Up-Time" apply to all queue agents/extensions that just rang,=
or only the one who actually answered the call (I assume the latter)?
2. Does the "Member Delay" delay the ringing of new calls to agents, or onl=
y come into play AFTER the agent answers the ringing call?
Any other suggestions for how I can resolve this issue? I am wondering whet=
her "Agent Timeout" or "Agent Timeout Restart" (or a combination of both) m=
ay be able to help me here. It sounds like the 2nd option may help me. But =
I'm not familiar with exactly how it would work in this situation.
Anyway, that's it. As for some background, we initially were using ring gro=
ups, but realized that these phones do NOT have the ability to handle a 2nd=
ringing call. So in the event that 2 inbound calls rang within a few secon=
ds, asterisk would send the first to all phones, and then when tyring to se=
nd the 2nd, would receive a BUSY message from the phones (because they were=
busy processing a ring for the first caller), and the 2nd caller would win=
d up going straight to the unavilable destination for the ring group, inste=
ad of eventually ringing through to the phones after someone answered the f=
irst call.
I greatly appreciate your help & insight with this issue!
-
Doug Mortensen
Network Consultant
Impala Networks Inc
CCNA, MCSA, Security+, A+
Linux+, Network+, Server+
.
www.impalanetworks.com<http://www.impalanetworks.com>
P: (505) 327-7300
F: (505) 327-7545
.
--_000_EE441A7845B3DF4DB915CE42AE3E33D203E53A8FF223WENAImpalai_
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>Hi,<o:p></o:p></=
p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Does a par=
ameter exist for a queue to delay ringing/sending a caller to all agent pho=
nes after the previous call is answered by an agent? My queue ring strategy=
is set to ringall. I am using Polycom KIRK wireless DECT SIP phones. And i=
t looks like the KIRK wireless server may need a split send to realize all =
wireless phones are no longer ringing (busy) after 1 call rings & is un=
answered, prior to sending a 2<sup>nd</sup> call.<o:p></o:p></p><p class=3D=
MsoNormal><o:p> </o:p></p><p class=3DMsoNormal>In other words, I think=
that what we are currently experiencing is this: Incoming call gets routed=
to our queue. It rings all phones. In the meantime, a 2<sup>nd</sup> calle=
r gets routed to our queue (in line behing the first caller that is current=
ly ringing our phones). One queue agent answers the first phone call in the=
queue. Asterisk immediately starts ringing all queue agent extensions agai=
n with the 2<sup>nd</sup> caller. However, most of the agents extensions ar=
e reporting busy, and so their phones don’t ring. The 2<sup>nd</sup> =
caller may wind up getting routed to our queue fallback destination.<o:p></=
o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>So i=
t seems to me that asterisk is sending the 2<sup>nd</sup> call to the queue=
agents before their phones are ready (i.e. before the KIRK Wireless Server=
is able to realize that they are no longer ringing [busy] from the first c=
aller).<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3D=
MsoNormal>So I’m thinking that if I can introduce some type of delay =
of 500ms-1 second AFTER a queue call rings all phones, but before a subsequ=
ent call is permitted to ring all phones, my problem will be solved.<o:p></=
o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>I am=
using FreePBX. I know this is not the place to get FreePBX support, but I =
believe that the FreePBX gui is just providing a front-end for standard ast=
erisk features & parameters behind the scenes. I am on Digium AsteriskN=
OW with asterisk 1.6. I also believe that this mailing list may be the best=
source of community support for asterisk, so I am posting here. :-)<o:p></=
o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>From=
within FreePBX, in the queue configuration, I have a parameter for “=
Wrap-Up-Time” and “Member Delay”. My questions would be:<=
o:p></o:p></p><p class=3DMsoNormal>1. Does “Wrap-Up-Time” apply=
to all queue agents/extensions that just rang, or only the one who actuall=
y answered the call (I assume the latter)?<o:p></o:p></p><p class=3DMsoNorm=
al>2. Does the “Member Delay” delay the ringing of new calls to=
agents, or only come into play AFTER the agent answers the ringing call?<o=
:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal=
>Any other suggestions for how I can resolve this issue? I am wondering whe=
ther “Agent Timeout” or “Agent Timeout Restart” (or=
a combination of both) may be able to help me here. It sounds like the 2<s=
up>nd</sup> option may help me. But I’m not familiar with exactly how=
it would work in this situation.<o:p></o:p></p><p class=3DMsoNormal><o:p>&=
nbsp;</o:p></p><p class=3DMsoNormal>Anyway, that’s it. As for some ba=
ckground, we initially were using ring groups, but realized that these phon=
es do NOT have the ability to handle a 2<sup>nd</sup> ringing call. So in t=
he event that 2 inbound calls rang within a few seconds, asterisk would sen=
d the first to all phones, and then when tyring to send the 2<sup>nd</sup>,=
would receive a BUSY message from the phones (because they were busy proce=
ssing a ring for the first caller), and the 2<sup>nd</sup> caller would win=
d up going straight to the unavilable destination for the ring group, inste=
ad of eventually ringing through to the phones after someone answered the f=
irst call.<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=
=3DMsoNormal>I greatly appreciate your help & insight with this issue!<=
o:p></o:p></p><p class=3DMsoNormal>-<o:p></o:p></p><p class=3DMsoNormal><sp=
an style=3D'font-size:14.0pt'>Doug Mortensen<o:p></o:p></span></p><p class=
=3DMsoNormal>Network Consultant<o:p></o:p></p><p class=3DMsoNormal><b>Impal=
a Networks Inc<o:p></o:p></b></p><p class=3DMsoNormal><span style=3D'font-s=
ize:10.0pt'>CCNA, MCSA, Security+, A+<o:p></o:p></span></p><p class=3DMsoNo=
rmal><span style=3D'font-size:10.0pt'>Linux+, Network+, Server+<o:p></o:p><=
/span></p><p class=3DMsoNormal>.<o:p></o:p></p><p class=3DMsoNormal><span s=
tyle=3D'font-size:10.0pt'><a href=3D"http://www.impalanetworks.com"><span s=
tyle=3D'color:blue'>www.impalanetworks.com</span></a><o:p></o:p></span></p>=
<p class=3DMsoNormal><span style=3D'font-size:10.0pt'>P: (505) 327-7300<o:p=
></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt'>F: =
(505) 327-7545<o:p></o:p></span></p><p class=3DMsoNormal>.<o:p></o:p></p><p=
class=3DMsoNormal><o:p> </o:p></p></div></body></html>=
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