[asterisk-users] Set (MONITOR_FILENAME=.................) for queuing recording calls

[Carlos Chavez]

On Tue, 2011-09-27 at 03:47 -0700, bilal ghayyad wrote:
> Dears;
> 
> I am facing now a problem in the recording the calls that coming via the queue, the problem that I am not able to make the filename contains the agent (for example its extension) who received the call. 
> 
> Actually by looking to the below settings, it is clear that the agent name (it the phone extension or it is sip username .. etc) will not be included in the filename. 
> 
> How can I include the agent name in the filename? Because in outboud it is easy as the ${CHANNEL} will contain the sip username of the IP Phone but in the outbound it will contain the DAHDI channel that the call came via it .. so How to inlude the sip username for the IP Phone of the agent that is going to get the call from the queue?
> 
> exten => s,1,Set(MONITOR_FILENAME=${CHANNEL}${CALLERID(num)}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)})
> exten => s,2,Queue(OrangeCMG,t,,,180)
> exten => s,3,Macro(voicemail,SIP/reception)
> 
> Regards
> Bilal
> 
> 
; If set to yes, just prior to the caller being bridged with a queue
member
; the following variables will be set
; MEMBERINTERFACE is the interface name (eg. Agent/1234)
; MEMBERNAME is the member name (eg. Joe Soap)
; MEMBERCALLS is the number of calls that interface has taken,
; MEMBERLASTCALL is the last time the member took a call.
; MEMBERPENALTY is the penalty of the member
; MEMBERDYNAMIC indicates if a member is dynamic or not
; MEMBERREALTIME indicates if a member is realtime or not
;
;setinterfacevar=no

Basically the variable ${MEMBERINTERFACE} will have the extension (if
using dynamic members) or the agent number.

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 198 bytes
Desc: This is a digitally signed message part
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110927/ada34d2d/attachment.pgp>