[asterisk-users] Queuing: calls stay in queue and agents are ready !!

[bilal ghayyad]

Hi All;

I configured some queues, and I configured the dialed numbers for login and logout for the agents. 

Two agents are logged in, the first two calls are received at the agents and they answered and hangup. Again, the two agents are idle and ready to receive calls. The third and call goes to queue and stay in waiting although the agents are ready !!! We disconnect the call and re call again, the same thing (the call goes for the queue in the waiting and does not go for the agents who are ready to receive calls).

I tried to change something in the settings, I made the autofill=yes and the autopause=no without any success (the same problem). What could cause for such behaviour?

What is the parameter or the settings that make such thing happen?

Regards
Bilal