[asterisk-users] Voicemail config

[Bryant Zimmerman]

I would not use voicemail for this.

I would do the following.


Have the call come in. 

Ring the on call tech with a dial.

If they don't pickup and press an accept key then.

Answer the call.

Record a message from the caller.

Use a script to e-mail the message to the tech. 

  (I would recommend you use some kind of ticketing system to e-mail to 
that way you could have a progression if the on call tech does not respond 
in a timely manner. ) 


This is just one possible way to address this. problem I can think of about 
10 others depending on the actual requirements.


Thanks


Bryant Zimmerman (ZK Tech Inc.)

616-855-1030 Ext. 2003

----------------------------------------

From: "Kelly opal" <kelly at ncwcom.com>

Sent: Tuesday, September 13, 2011 5:35 PM

To: asterisk-users at lists.digium.com

Subject: [asterisk-users] Voicemail config

Hi
    Is there a way to use variables in voicemail.conf.
I want to have an oncall tech system. The tech oncall has his number and 
email set in astdb. When a tech call comes in the dial plan checks astdb 
and sets 2 variable ${oc} for the number and ${ocem} for the email. I can 
easily dial the number using the variable, but if the call should go to 
voicemail I am not getting the email. Below is my voicemail.conf entry for 
the mailbox. I can hard code my email and it works so I know there is 
nothing wrong on the system.
 
121 => 121,Tech Support,${ocem},1113334444 at vtext.net
 
Any help would be greatly appreciated.
 
Kelly


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