On Tue, Sep 06, 2011 at 04:43:39PM +0000, salaheddine elharit wrote: [asterisk 1.4] > [agents] > exten => _2XX,1,Dial(SIP/${EXTEN}) > exten => _*8XXX,1,PickupChan(SIP/${EXTEN:2}) SIP/222 is not a channel but an extension. See: http://www.voip-info.org/wiki/view/Asterisk+cmd+Pickup -- Daniel Tryba