[asterisk-users] Queue announcements and MOH blanking out on calls from PSTN over IAX2

[Sammy Govind]

Try turning on the Sip debug for the PSTN call as well as RTP debug. Paste
the output here.

>
> The Dial server is connected to multiple 4-port Redfone devices for
> handling PSTN incoming and outgoing calls.  Outgoing calls always
> originate from and incoming calls always terminate at the SIP server.
> SIP and Dial servers are connected over IAX2.


Explain the above abit as well..couldnt get the clear picture of what it
looks like. Seems to me that you guys are using two servers and call-audio
gets lost in between the servers OR in between the Dial-Server and redfone
device for Queue Calls.


2011/10/29 Raj Mathur (राज माथुर) <raju at linux-delhi.org>

> On Saturday 29 Oct 2011, Raj Mathur (राज माथुर) wrote:
> > [snip]
> > Callers coming in from the PSTN (through the Dial server, over IAX2)
> > can also talk normally after an agent has picked up the call.
> > However, callers from the PSTN get the announcement and/or MOH
> > blanked out after a random period of time, typically 5-10 seconds.
> > This often happens in the middle of the queue position or thank-you
> > announcement.
> >
> > After the blanking out, the call is still alive, queue functions are
> > working, and if an agent picks up the calls s/he can talk normally to
> > the caller.  However, blanking out of the MOH/announcement makes the
> > caller think that the call has been dropped, and they hang up before
> > an agent answers.
> >
> > Debug logs show that Asterisk is playing the MOH and announcement
> > files continuously even though the caller cannot hear them.
> >
> > Unable to figure out why the blanking happens ONLY on incoming calls
> > from the PSTN.  Any help appreciated.
>
> Further simplified the issue to an extension that just does:
>
> ... Answer()
> ... MusicOnHold(default)
>
> When called from the PSTN, the musiconhold blanks out after a few
> seconds, while it plays fine when the extension is called locally.
>
> Regards,
>
> -- Raj
> --
> Raj Mathur                raju at kandalaya.org      http://kandalaya.org/
>       GPG: 78D4 FC67 367F 40E2 0DD5  0FEF C968 D0EF CC68 D17F
> PsyTrance & Chill: http://schizoid.in/   ||   It is the mind that moves
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111030/b26c2876/attachment.htm>