[asterisk-users] bug in queuemanager?

[Henry Dogger]

Hi all,

 

We are encountering some problems with the queuemanager in some specific
cases.

When an agent gets a call from a queue the agent gets a wrap-up time
after the call is finished, so far so good.

When the call enters the queue while being transferred from an agent
from another queue there is no wrap-up time...

An example:

Queue 900 has Agent 300 in it.

Queue 901 has Agent 301 in it.

Customer 200 calls to queue 900, Agent 300 answers but tells Customer
200 that he should be at Queue 901 and transfers Customer 200 (using *2)
to Queue 901. Agent 301 now gets the call from Queue 901 with Customer
200, answers the calls etc. After disconnect a new call arrivers
immediately from Queue 901, without any wrap-up time. This should be
considered as a bug IMO.

Any ideas on how to fix, workaround this problem?

 

Kind regards,

 

Henry Dogger

Telecats BV

 

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