[asterisk-users] Problem with outbound dialing from remote phone

Fri Oct 14 14:38:29 CDT 2011

Thanks I will do that.  The user is remote, so I must first RDP into her home network and do it from her PC.

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Danny Nicholas
Sent: Friday, October 14, 2011 3:35 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

I use 501's here and I can pull up the settings by typing http://1.2.3.4/index.htm - where 1.2.3.4<http://1.2.3.4/index.htm%20-%20where%201.2.3.4> is the IP address of the phone.  If you can do that, perhaps something there will be of use to you.

From: asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com> [mailto:asterisk-users-bounces at lists.digium.com]<mailto:[mailto:asterisk-users-bounces at lists.digium.com]> On Behalf Of Adam Robins
Sent: Friday, October 14, 2011 2:26 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

Turned on "sip set debug peer 1234".  I see the qualify messages.  I see when she calls me on my internal extension.  I see no SIP messages at all when she calls my cell phone.

I understand what Doug and Eric are saying.  I need to get into the phone's web interface to see how it is programmed just to validate that the phone is still as I programmed it.  What is strange is:

a.       Phone "A" can dial local extensions but not external, so I send her Phone "B".

b.      Phone "B" cant dial outbound at all

c.       Both phones were successfully tested for both call types prior to shipping and were not in any way reconfigured subsequent to testing.

d.      I have not modified the digitmap is sip.cfg in years, and even so, entering the number and then pressing 'Dial' doesn't work either.

From: asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com> [mailto:asterisk-users-bounces at lists.digium.com]<mailto:[mailto:asterisk-users-bounces at lists.digium.com]> On Behalf Of Sammy Govind
Sent: Friday, October 14, 2011 2:34 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

Hey,
Can you enable sip trace for that particular sip extension. This sounds weird that while other INVITES from the phone are reaching but the external extensions are filtered. If there are no invites for external calls only then more chances are that the phone is using some dial pattern(phonebook help) etc like Doug and Eric said.  Sometimes in asterisk console I don't see anything in logs if the Sip extensions' context don't contain the number that is being dialled

Do you've access to any phone debugging console?
Sounds like problem is somewhere around "She" :p j/k .

--
Regards,
Sammy.
On Fri, Oct 14, 2011 at 10:34 PM, Adam Robins <arobins at pharmacentra.com<mailto:arobins at pharmacentra.com>> wrote:
The phone was originally provisioned from an FTP server when it was inside our network.  Once in the field, the phone no longer has access to that server (it could if I wanted it to).  It boots using the last known config, which worked before shipping.  I've been doing it this way for 5+ years.  This is the first problem of its kind.    I can get into the phone by RDPing to the users laptop over VPN and then accessing the phone web interface.  I will try that.

Please remember, I've already tried two phones, both of which worked fine at another remote location prior to shipping, having been programmed from good config files.  The first one actually worked fine at this remote location for a period of time and then suddenly "went bad".

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com> [mailto:asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com>] On Behalf Of Eric Wieling
Sent: Friday, October 14, 2011 1:16 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

I am assuming you are using a provisioning server.

If the phone is running firmware 3.2 or earlier you can access the phone web interface and confirm the dialplan active on the phone is the same as what you set in the config file on the server.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com> [mailto:asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com>] On Behalf Of Adam Robins
Sent: Friday, October 14, 2011 12:51 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

I've already done that.  Both phones worked fine in a different remote location just prior to shipping.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com> [mailto:asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com>] On Behalf Of Doug Lytle
Sent: Friday, October 14, 2011 12:48 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

Adam Robins wrote:
> No change, thanks

Well,

In the long run, it may just be easier to send her out a replacement phone and ask for that one back, so you can test in house.

Doug

--

Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."

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