[asterisk-users] Queue calls to agent end prematurely with diastatus cancel

[Chris Miller]

We have a system running Asterisk-1.4.40. Queue calls are
distributed using rrmemory with a 20 second timeout. What we are
seeing is; when a call in the queue will call the first agent for 20
seconds, and subsequent attempts will call agents for random periods
of time (as little as one second), and continue on to the same or
next agent. When this happens, the dialstatus variable is set to
"Cancel". This suggests that the queue is canceling the call to the
agent, but we can find no configuration or error logging to show why
this is happening. I also was unable to find any bugs logged on this
issue. How can we further troubleshoot this issue?

Chris

queues.conf

[myqueue]
strategy = rrmemory
joinempty = strict
leavewhenempty = strict
ringinuse=no
monitor-join=yes
monitor-format=wav
monitor-type = MixMonitor
context=ss-queueout
servicelevel = 180
wrapuptime = 0
timeout = 20
retry = 0
weight = 0