[asterisk-users] Sending more than one call the agent while he is already in a call !! ringinuse=no/yes

[Raj Mathur ( राज माथुर )]

On Wednesday 23 Nov 2011, bilal ghayyad wrote:
> Asterisk version is 1.8.4.2
> 
> Just I need to know if the below is a  normal behaviour of asterisk
> or I have something wrong in the settings:
> 
> I am surprised how the queue is sending calls (and not only one call,
> but a lot of calls) to the agent and the agent already has a call?!!
> 
> I tried ringinuse=no but same thing.
> 
> Does this happen because when I login to the queue then I use the
> Phone Interface (for example, SIP/username) and if I used the login
> to be as agent, then I will not see this problem? Really I spent a
> lot of time trying to resolve it without any success.

You need to set call-limit and busylevel in the peer's SIP 
configuration.  Works for our agents with call-limit = 50 (some 
arbitrary figure) and busylevel = 1.

ringinuse = no is required in any case.

Regards,

-- Raj
-- 
Raj Mathur                          || raju at kandalaya.org   || GPG:
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