[asterisk-users] Polycom Attended Transfer

[Danny Nicholas]

Have you tried the "conferencing" button?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of eherr
Sent: Wednesday, November 16, 2011 2:54 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Polycom Attended Transfer

I understand and agree.

There is one client who prefers having the attended transfer still display
the original caller ID because some users still just hit transfer and
hangup. The boss has a few times got caught saying "What" when he thought it
was an internal call but really wasn't.



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Ryan Wagoner
Sent: Wednesday, November 16, 2011 3:14 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom Attended Transfer

On Wed, Nov 16, 2011 at 1:49 PM, eherr <email.eherr9633 at gmail.com> wrote:
> When you perform an attended transfer, the extension of the person 
> transferring is displayed to the co-worker.
>
>
>
> Can I override the caller ID to display the caller's callerID during a 
> blind transfer?
>
>
>
> Thanks,
>
> --E
>

The point of an attended transfer is to announce the calling party.
When you hit transfer on the Polycom you have the option to select Blind on
the screen. A blind transfer will use the caller id of the incoming call,
not the person making the transfer.

Ryan

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