[asterisk-users] bug in queuemanager?

[Danny Nicholas]

The second PBX is just a Red Herring - once the call gets to the Asterisk
you did the "core show channels" from it's all really internal.  You might
be able to verify this if you have a local phone on that PBX to initiate the
900 call.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry Dogger
Sent: Monday, November 07, 2011 11:33 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] bug in queuemanager?

 

Hm, I see what you mean.

What I must add, the phones are registered on a different PBX, and not on
the asterisk which is handling the queues.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Danny Nicholas
Sent: maandag 7 november 2011 17:37
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] bug in queuemanager?

 

Call 1 was from 346 to 900.   The log in the link provided shows it
correctly being in local/901 (line 8) from the queue and redialed (line 9).
Line 12 seems to be in sync with lines 8 and 9 but the one I would question
is line 11.  You have 4 active calls when it seems there should be 3 - 1
each for queue connect to agent and 1 for the transferred call.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry Dogger
Sent: Monday, November 07, 2011 10:09 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] bug in queuemanager?

 

Yes I do J here is the output http://pastebin.com/qpWqdA50

I don't put the cdr's in csv but in database, so not sure what you want from
the db J

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Danny Nicholas
Sent: maandag 7 november 2011 16:46
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] bug in queuemanager?

 

Do you have an isolated environment where you can do a "core show channels
verbose" after the transfer, but before the end of the call?  My suspicion
is that you are spawning a phantom local call.  Also, what does this
merriment look like in Master.csv?

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry Dogger
Sent: Monday, November 07, 2011 9:39 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] bug in queuemanager?

 

Nope, I encounter this with blind transfer as well as attended transfer..

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Danny Nicholas
Sent: maandag 7 november 2011 16:16
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] bug in queuemanager?

 

Have you posted this to the forum "Asterisk Support" on asterisk.org?  One
thing I see is that you are doing an attended transfer (*2) vs a blind
transfer (#1);  that could be causing some sort of problem.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry Dogger
Sent: Monday, November 07, 2011 8:44 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] bug in queuemanager?

 

Perhaps some help on where to look myself?

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry Dogger
Sent: donderdag 3 november 2011 17:12
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] bug in queuemanager?

 

Anyone?

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry Dogger
Sent: dinsdag 1 november 2011 13:00
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] bug in queuemanager?

 

Sorry it took me a while, but I was ill for a few days J

 

Part1: http://pastebin.com/SZqgxh7B

Part2: http://pastebin.com/gfJtVVRE

 

In this log a call from extension 346 is made to queue 900.

Queue 900 has 1 agent namely agent 300 which is logged on at extension 204.

Queue 901 has 1 agent namely agent 301 which is logged on at extension 203.

Agent 300 answers call from 346 and transfers this call to queue 901.

After agent 301 has answered this forwarded call (caller 346) a new call
from 346 arrives at queue 901.

After agent 301 hangs up the call, the new call from 346 is presented
immediately without any wrap-up time.

Hope this logging helps.

 

Greetings,

Henry

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Warren Selby
Sent: dinsdag 25 oktober 2011 18:07
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] bug in queuemanager?

 

On Tue, Oct 25, 2011 at 7:25 AM, Henry Dogger <h.dogger at telecats.nl> wrote:

Customer 200 calls to queue 900, Agent 300 answers but tells Customer 200
that he should be at Queue 901 and transfers Customer 200 (using *2) to
Queue 901. Agent 301 now gets the call from Queue 901 with Customer 200,
answers the calls etc. After disconnect a new call arrivers immediately from
Queue 901, without any wrap-up time. This should be considered as a bug IMO.

Any ideas on how to fix, workaround this problem?

 

 


Please share the CLI output of such a situation, with the verbosity and
debugging both set to 10 ('core set verbose 10' and 'core set debug 10' from
the asterisk CLI), it may shed some light on whether this is a bug or a
"feature".  


-- 
Thanks,
--Warren Selby, dCAP
http://www.SelbyTech.com

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