[asterisk-users] 4 sec delay in voice menu (asterisk)

[Albert]

Thank you very very much!

It works now, I have separated menu and options and it works perfect. 
Many thanks!


On 11/07/2011 03:43 PM, Tony Mountifield wrote:
> In article<4EB7EB14.9010501 at wp.pl>, Albert<alberton at wp.pl>  wrote:
>> I have very weird case, which i dont understand. I have voice menu where
>> customer is choosing language, and all works fine apart from this that
>> after pressing 1 applications related to 1-ext are being processed
>> immediatly and after pressinf 2, there is 4-5 sec delay betweek 1st
>> application is being processed related to that extension 2.
>>
>> Difference which i am seeing in this log files is that in 2nd case,
>> there is "  == CDR updated on ...", but why in 1st case it isnt and in
>> 2nd is ? Could that be my source of problem ?
>>
>> Thanks for your help, any hint will do
>>
>> Regards
>> Robert
>> ---------------------------------------
>>
>> Below you can find part of menu from and log files....
>>
>>
>> *** menu ***
>> [voiceservices_menu]
>> exten =>  2666,1,Background(custom/l_stories/swelcome)
>> exten =>  2666,n,WaitExten(15)  ;wait 15 sec
>>
>> exten =>  1,1,Verbose(Customer pressed key 1)
>> exten =>  1,n,Goto(storiesmenu-lu,2666,1) ;if customer choosed 1 jump to
>> LU lang
>>
>> exten =>  2,1,Verbose(Customer pressed key 2)
>> exten =>  2,n,Goto(storiesmenu-en,2666,1) ;if customer choosed 1 jump to
>> EN lang
>>
>> exten =>  i,1,Playback(invalid)
>> exten =>  i,n,Goto(voiceservices_menu,2666,1)
>>
>> exten =>  t,1,Playback(vm-goodbye)
>> exten =>  t,n,Goto(voiceservices_menu,2666,1)
> Your problem is the presence of the 2666 extension. When you press 2,
> the system waits for a few seconds to see if you are going to press
> 6 or not. You need to separate the initial extension and the menu
> options into different contexts:
>
> [voiceservices_menu]
> exten =>  2666,1,Set(EXT=${EXTEN})
> exten =>  2666,n,Goto(voiceservices_options,s,1)
>
> [voiceservices_options]
> exten =>  s,1,Background(custom/l_stories/swelcome)
> exten =>  s,n,WaitExten(15)  ;wait 15 sec
>
> exten =>  1,1,Verbose(Customer pressed key 1)
> exten =>  1,n,Goto(storiesmenu-lu,${EXT},1) ;if customer choosed 1 jump to LU lang
>
> exten =>  2,1,Verbose(Customer pressed key 2)
> exten =>  2,n,Goto(storiesmenu-en,${EXT},1) ;if customer choosed 1 jump to EN lang
>
> exten =>  i,1,Playback(invalid)
> exten =>  i,n,Goto(voiceservices_menu,s,1)
>
> exten =>  t,1,Playback(vm-goodbye)
> exten =>  t,n,Goto(voiceservices_menu,s,1)
>
> If the dialplan in storiesmenu-lu and storiesmenu-en do not actually
> need to know the original dialled extension (2666), you can use the s
> extension there too, and completely remove EXT and ${EXT}
>
> Hope this helps!
>
> Cheers
> Tony

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111107/4339ccab/attachment.htm>