[asterisk-users] Asterisk 1..8 multiple queue

[Satish Patel]

Thanks,

I went through this example before. I was confuse and wondering how  
should I add third queue in this picture?

--
Sent from my iPhone

On May 26, 2011, at 5:43 PM, Leif Madsen  
<leif.madsen at asteriskdocs.org> wrote:

> On 26/05/11 04:20 PM, satish patel wrote:
>> Actually right now i have very big AddQueueMember dialplan for every
>> individual queue for login/logout/pause/unpause etc.. ( we have 3  
>> queue)
>> Let me explain my example
>>
>> We have 3 queues ( sales, support, tech)
>>
>> Sales - A,B,C,D,E agents
>> Support - A,B,C,D,E agents
>> tech - A,Z agents
>>
>> Before it was quite simple just specify member in queue but with
>> AddQueueMember its now that case. Before it was just single queue  
>> login
>> allowed you to enter in all queue. but in AddQueueMember they have  
>> very
>> complex agent login thing. Could you give me example or tell me how i
>> use AddQueueMember in my current setup which i explain you. (multiple
>> queue login and restrict agent for other queue)
>
> The solution to your problem is to write some dialplan. I even  
> helped you along by writing some documentation :)
>
> http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html#ACD_id288626
>
> -- 
> Leif Madsen
> http://www.oreilly.com/catalog/asterisk
>
> --
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