[asterisk-users] Reporting Tool: To show who is login, queue, ... etc

[bilal ghayyad]

Thanks Alex for ur help and advise.

In case we decided to do a script for this reporting, we will depend on the logs or we need to use the AGI?

In case we will do a dashboard to display how many agents are login and how many calls in the queue and how many calls in specific skill group?


Appreciate ur kindly help.
Regards
Bilal
 
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> > It look like there are some free (open source) tools
> that are used
> > for Asterisk reporting special for call center (to see
> number of
> > agents logged in, number of calls now, .. etc), and to
> be used as
> > dashboard.
> >
> > Can someone direct me for something really is suitable
> and stable?
> 
> The best package for this is commercial, but quite
> inexpensive: 
> QueueMetrics.  It's quite worth it.
> 
> http://www.queuemetrics.com/
> 
> -- 
> Alex Balashov - Principal
> Evariste Systems LLC
> 260 Peachtree Street NW
> Suite 2200
> Atlanta, GA 30303
> Tel: +1-678-954-0670
> Fax: +1-404-961-1892
> Web: http://www.evaristesys.com/