[asterisk-users] How do you handle queues with AMI?

[Louis Carreiro]

Thanks Jim! That's actually a great idea! I'm looking into that now!

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jim Dickenson
Sent: Friday, March 11, 2011 12:12 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How do you handle queues with AMI?

What we do is just before the call to queue we do a userevent that has the uniqueid and the channel and any other information we care about. You can hold on to this information and match it when you get the agentconnect event.

-- 
Jim Dickenson
mailto:dickenson at cfmc.com

CfMC
http://www.cfmc.com/




On Mar 11, 2011, at 7:21 AM, Danny Nicholas wrote:


	
	
________________________________

	From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Louis Carreiro
	Sent: Friday, March 11, 2011 9:17 AM
	To: asterisk-users at lists.digium.com
	Subject: [asterisk-users] How do you handle queues with AMI?
	 
	Hey all,
	 
	I'm in the process of writing a few applications that are going to either monitor the queue (number of calls, positions, etc) or respond to answering a queue call (if you answer, a window pops up with info about caller, hold time, etc.). I'm writing this in C# but language isn't important. I'm not looking for a hand out on code, what I'm really interested in is theory or logic. How are other people watching the call come into the queue and watch it from there. What events are you watching?
	 
	I've already got the app to recognize the "packets" of information from the AMI so I can handle them accordingly. I know how to action off of the AgentConnect part but what I'm missing is how to tie that back into the call (Caller ID, etc.). I know the first response will be use the Uniqueid for the call but how? What are your methods for tracking it? How do you know it even entered the queue?
	 
	Also, as I'm writing this, if anyone would like to help out or share code I'm up for it. I'll make my code available to all interested in doing this in C# (it's pretty painless).
	 
	Thanks!
	Louis
	 
	If you look through your CDR, you'll see the information you need to develop this methodology.  Keep in my that (as I understand it), when an agent picks up a call, the uniqueid will change just like the call had been transferred.
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