[asterisk-users] failed to authenticate user message

[Jerry Geis]

I have a polycom phone IP-330.
I am trying to dial extension 1104 and 410. 1104 is another asterisk box 
and 410 is an IP SIP device.

==== For 1104 and calling into an asterisk machine:
If I enter 1104 then hit the Dial button it works just fine.
If I Hit "New Call" then enter 1104 it does not work - I hear busy signal.

The message on CLI is "failed to authenticate user 522"

==== For 410 and calling into an IP SIP device:
If I enter 410 then hit the Dial button it works just fine.
If I hit "New Call" then enter 410 if works just fine.

What am I missing in the astertisk setup to allow the "new call" enter 
1104 to work?
I tried adding "canreinvite=yes" on the asterisk setup.
canreinvite=yes is already set for the polycom phone.

Thanks,

Jerry