[asterisk-users] Queue not sending call to Agent

Mon Jun 13 10:42:37 CDT 2011

Yesterday I rebooted the server and it seems to be working again.  Not sure
what the reboot might have changed.  Hopefully it doesn't happen again but I
can't be sure.  To answer your question I have the sip.conf in my mysql
database and in MySQL I have callcounter set to yes.  I don't have a column
of 'qualify' in my database for the sip users.  For my config I am using
OpenSIPS as the register and proxy.  Asterisk is only used for voicemail and
ACD/Hunt groups.

On Mon, Jun 13, 2011 at 12:53 AM, Satish Barot <satish4asterisk at gmail.com>wrote:

>
> Provide the entry for Agent SIP/9013XX9XX8 along with parameters
> 'callcounter' and 'qualify' from sip.conf.
>
> Also provide CLI outputs of 'core show channels',sip show peers' and 'queue
> show' when...
>
> (1)First caller enters the Queue
> (2)First caller gets connected with Agent
> (3)First caller gets disconnected from Agent
> (4)Second caller enters the Queue
>
> You may have sequences changed for step no 3 and 4 in your scenario.
>
>
> [SATISH]
>
>   On Sat, Jun 11, 2011 at 2:56 AM, <duane.larson at gmail.com> wrote:
>
>>  Queue not sending call to Agent
>>
>>
>>
>> I am having an issue and i am not sure if it is a bug or a config issue. I
>> was originally running Asterisk 1.8.1.1 when I noticed this issue. I
>> upgraded to 1.8.4.2 to see if that would fix it but it didn't.
>>
>> The issue is that I have a call queue and the agent dials a number to log
>> into the queue. When someone calls the queue the first time the call is sent
>> to the agent without issue. The issue is that any calls after the first are
>> placed in the queue and never sent to the agent who is logged in and
>> available. Before I call the queue I do a "show queue" and it shows the
>> agent as
>>
>> Asterisk18*CLI> queue show
>> irock.com has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime,
>> 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>> Members:
>> SIP/9013XX9XX8 (dynamic) (Not in use) has taken no calls yet
>> No Callers
>>
>>
>> Then the call comes into the queue and the callee just sits in the queue.
>> When I do a "show queue" again when the callee is in the queue it shows the
>> agent as busy
>> Asterisk18*CLI> queue show
>> irock.com has 1 calls (max unlimited) in 'ringall' strategy (0s holdtime,
>> 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>> Members:
>> SIP/9013XX9XX8 (dynamic) (Busy) has taken no calls yet
>> Callers:
>> 1. SIP/9013XX9XX8-00000001 (wait: 0:12, prio: 0)
>>
>>
>> So I am not sure what happened because the agent was free before the call.
>> If I do a reload at the Asterisk CLI and then call again the agent gets the
>> call and then the second call is once again placed in the queue. I will
>> attach a SIP Debug that shows what is going on. I don't see any SIP invites
>> leaving Asterisk to invite the agent to the call.
>>
>> One other thing.... Currently in my config I have the agent show up as
>> just the username which is the phone number. If I set it so that the agent
>> shows up as phonenumber at blah then I can call the agent constantly without
>> any issue. The only problem here is that when I do a "queue show" the agent
>> shows up as "unknown" status. So when the agent is on a call and someone
>> else calls the agent will be interrupted.
>>
>>
>>
>> This is what I have in queues.conf
>> [irock.com]
>> strategy=ringall
>> ringinuse=no
>> joinempty=yes
>> leavewhenempty=no
>> announce-frequency=30
>> min-announce-frequency=15
>> periodic-announce-frequency=60
>> announce-holdtime=yes
>> announce-position=yes
>>
>> ; ("You are now first in line.")
>> queue-youarenext = queue-youarenext
>> ; ("There are")
>> queue-thereare = queue-thereare
>> ; ("calls waiting.")
>> queue-callswaiting = queue-callswaiting
>> ; ("The current est. holdtime is")
>> queue-holdtime = queue-holdtime
>> ; ("minutes.")
>> queue-minutes = queue-minutes
>> ; ("seconds.")
>> queue-seconds = queue-seconds
>> ; ("Thank you for your patience.")
>> queue-thankyou = queue-thankyou
>> ; ("Hold time")
>> queue-reporthold = queue-reporthold
>> ; ("All reps busy / wait for next")
>> periodic-announce = queue-periodic-announce
>>
>>
>>
>> This is what I have in extensions.conf
>> exten => 9012XX1XX1,1,Answer()
>> exten => 9012XX1XX1,n,Set(QUEUE_MAX_PENALTY=0);
>> exten => 9012XX1XX1,n,Queue(irock.com,t)
>> exten => 9012XX1XX1,n,Hangup()
>>
>> exten => *50,1,Answer
>> exten => *50,n,Macro(queue-login,${EXTEN},${EXTEN:0:4})
>> exten => *50,n,Hangup
>>
>> exten => *51,1,Answer
>> exten => *51,n,Macro(queue-logout,${EXTEN},${EXTEN:0:4})
>> exten => *51,n,Hangup
>>
>> [macro-queue-login]
>> exten => s,1,Set(agent=${EXTEN:4})
>> exten => s,n,Set(queue=irock.com)
>> exten => s,n,NoOp(Queue login agent ${EXTEN:4} to queue ${phone});
>> exten => s,n,AddQueueMember(${queue});
>> exten => s,n,Playback(agent-loginok)
>>
>> [macro-queue-logout]
>> exten => s,1,Set(agent=${EXTEN:4})
>> exten => s,n,Set(queue=irock.com)
>> exten => s,n,NoOp(Queue logout agent ${EXTEN:4} from queue ${phone});
>> exten => s,n,RemoveQueueMember(${queue});
>> exten => s,n,Playback(agent-loggedoff)
>> --
>> _____________________________________________________________________
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>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
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>   http://lists.digium.com/mailman/listinfo/asterisk-users
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-- 
--
*--*--*--*--*--*
Duane
*--*--*--*--*--*
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