[asterisk-users] Agent Login, Logout, Ready, Not Ready from the CTI application

[bilal ghayyad]

Hi All;

We know that agents can login and logout from the phone handset. But if we need the login, logout, ready and not ready to be from an application and to be integrated with the CRM, how to acheive this?

Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which is embded in the CRM application) will receive the the caller id or information via that CTI client.

How this to be done in Asterisk?

By the way: is the ready and not ready in Asterisk?

Regards
Bilal