[asterisk-users] queue_log in MySQL database

[Steve Davies]

On 13 January 2011 16:28, Jonas Kellens <jonas.kellens at telenet.be> wrote:
>
>
> I actually found this :
> http://www.voip-info.org/wiki/view/Asterisk+queue_log+on+MySQL
>
> But a second question :
>
> how can I know how long a caller stayed inside the queue untill it was
> answered by a member ??
>
>

The queue_log table contains exactly that information - Along with a
few other events, it indicates when a caller joined a queue, and when
an agent gets given the call. Take the difference between the 2 times
and you have the number that you need.

Cheers,
Steve