[asterisk-users] REFER and dialplan broken (as documented inchan_sip.c on line 11951)

vip killa vipkilla at gmail.com
Wed Feb 23 12:43:32 CST 2011 

I recognize all the options given yet as I explained before they are not
viable. I do not have the resources to pay someone, I do not have the
expertise to fix this issue because according to an asterisk developer "any
fix in that area would be deeply architectural in nature"... what other
options are there?

On Wed, Feb 23, 2011 at 1:38 PM, Watkins, Bradley <
Bradley.Watkins at compuware.com> wrote:

> You are still focusing on ONE of the choices given when that isn’t your
> only option.  It is simply untrue to say that the answer to “it’s broken”
> was “pay us”.  You were (now on multiple occasions) told how it would come
> to pass that a resolution will come about.  You choose to ignore precisely
> two-thirds of the options available to you in order to continue to grind
> your axe.
>
>
>
> I am convinced you are either trolling or simply myopic.  You have choices,
> they are yours to make.  Stop trying to say that the entire Asterisk
> development community is simply in it for money, because that is patently
> false.
>
>
>
> - Brad
>
>
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *vip killa
> *Sent:* Wednesday, February 23, 2011 1:28 PM
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] REFER and dialplan broken (as documented
> inchan_sip.c on line 11951)
>
>
>
> It's simple, if a product is broken shouldn't it be fixed? In this case the
> answer is "for a price" which is absurd because it is an open source
> product. If there was a decent community of developers surrounding this
> "open source project", it would be fixed simply because it's broken, no
> questions asked.
>
> On Wed, Feb 23, 2011 at 1:19 PM, Watkins, Bradley <
> Bradley.Watkins at compuware.com> wrote:
>
> Implying that the Asterisk developers (which is itself a fairly nebulous
> statement since those who contribute to Asterisk are many and come from
> different companies/countries/etc.) are “not in it to make a good product”
> but to make a “profit” is not only highly insulting but a complete
> mischaracterization of what you were told on IRC.
>
>
>
> What you were told was that there are essentially three choices (and this
> goes for pretty much any open source software, as already stated).
>
>
>
> You may either fix it yourself (if you have the skills), pay someone to fix
> it for you (if you can or must trade money for expediency), or wait for
> someone else with the skills and/or money necessary to fix it.
>
>
>
> Regards,
>
> - Brad
>
>
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *vip killa
> *Sent:* Wednesday, February 23, 2011 1:05 PM
>
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] REFER and dialplan broken (as documented
> inchan_sip.c on line 11951)
>
>
>
> Yes, they want money, they've told me that several times...it's unfortunate
> that asterisk's dev community is not in it to make a good product but a
> profit
>
> On Wed, Feb 23, 2011 at 1:01 PM, Danny Nicholas <danny at debsinc.com> wrote:
>
> My bad – “natively” means using the Queue command from the dialplan.  Since
> the “powers that be” are aware of this problem,  I suppose it will get fixed
> when somebody either has some spare time or a sufficient bounty is offered.
>
>
> ------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *vip killa
> *Sent:* Wednesday, February 23, 2011 11:57 AM
>
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] REFER and dialplan broken (as documented
> inchan_sip.c on line 11951)
>
>
>
> I'm sorry i don't know what you mean by natively. I'm almost certain the
> queue is handled via AGI and not using asterisk's queue.
>
> On Wed, Feb 23, 2011 at 12:52 PM, Danny Nicholas <danny at debsinc.com>
> wrote:
>
> Do you use the Queue command “natively” or from the AGI?  In the example
> you gave, if you did a “core show channels”, I assume that Agent007 would be
> idle, but ineligible for Queue activity.
>
>
> ------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *vip killa
> *Sent:* Wednesday, February 23, 2011 11:37 AM
>
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] REFER and dialplan broken (as documented
> inchan_sip.c on line 11951)
>
>
>
> Sure, it really manifests itself whenever using AGI for call flow, but this
> is how it affects us...
>
> incoming call -> queue -> agent007 -> xfer -> pussygalore
>
> now the AGI/dialplan thinks agent007 is on phone with pussygalore until
> that xfered call terminates so if another call comes into queue while
> pussygalore is on the phone w/ that xfered call, agent007 will not even be
> attempted by queue
>
>
>
> I'm sure there could be other scenarios in which this REFER issue could
> pose a problem but this is the most consequential scenario which we have to
> deal with everyday.
>
>
>
>
>
> On Wed, Feb 23, 2011 at 12:23 PM, Danny Nicholas <danny at debsinc.com>
> wrote:
>
> I use Polycom 501’s and use the Transfer Key to send inbound calls to other
> extensions.  Can you give me an A-B-C example of how this problem manifests
> itself?
>
>
> ------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *vip killa
> *Sent:* Wednesday, February 23, 2011 11:11 AM
>
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>
> *Subject:* Re: [asterisk-users] REFER and dialplan broken (as documented
> inchan_sip.c on line 11951)
>
>
>
> Interesting but the issue I'm having relates to Inbound and Outbound REFERs
> since I'm using Polycom's Transfer softkey (which allows for both Inbound
> and Outbound Transfers). I know this is not an issue when using Asterisk's
> built-in transfer (only allows Inbound transfers).
>
>
>
> On Wed, Feb 23, 2011 at 12:01 PM, Danny Nicholas <danny at debsinc.com>
> wrote:
>
> Have you read this thread?
>
> http://forums.digium.com/viewtopic.php?t=74418
>
>
>
>
> ------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *vip killa
> *Sent:* Wednesday, February 23, 2011 10:36 AM
>
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>
> *Subject:* Re: [asterisk-users] REFER and dialplan broken (as documented
> inchan_sip.c on line 11951)
>
>
>
> I did not see this issue anywhere on issues.asterisk.org
>
> Can you give me a reference number to the issue? Also, it is a problem with
> all releases of asterisk.
>
> On Wed, Feb 23, 2011 at 11:28 AM, Danny Nicholas <danny at debsinc.com>
> wrote:
> ------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *vip killa
> *Sent:* Wednesday, February 23, 2011 10:11 AM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] REFER and dialplan broken (as documented
> inchan_sip.c on line 11951)
>
>
>
> There is a problem when transferring calls using REFER, asterisk does not
> notify dialplan. I've been told to use AMI as a workaround to notify my
> dialplan/routing program but that would require a huge change to our
> software. I was wondering if there is any intention of fixing this problem.
>
> Here is issue as stated in chan_sip.c
>
> "this is currently broken as we have no way of telling the dialplan engine
> whether a transfer succeeds or fails."
>
> Thanks.
>
>
>
> I’m quite certain that this problem is being considered (for reference,
> this is a 1.8.X issue).  If you aren’t satisfied with the progress being
> made, you should research your own solution and/or offer a bounty.
>
>
> --
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