[asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

[Mike]

> We have our receptionist setup in a front-desk queue that has 2 phones in
> it.
> 
> The incoming call rings directly to the phone for 30 seconds, if not
> answered, plays the, "Please wait while we find someone" and then drops
> them into a queue.  At this point, it rings the operator phone again and
> if that fails, the 2nd phone.
> 
> This will bounce back and forth between phones, until finally dropping the
> call into our dial-by-name directory if nobody answers.
> 
> We also have both phones in a call group/pickup group, allowing to grab a
> call by doing a *7
> 

Thanks Doug.  I realize there are many things I can do, I was just hoping to
use an application command to do it all.  What you described might just be
what I end up doing.

Regards,

Mike