[asterisk-users] DTMF tones too long, for once

[Justin Sherrill]

I encountered something strange.  A local business has an ACD that, when I call it using a Polycom 550 connected through an Asterisk system, will respond to button presses only if they are short.

Calling this business with our old (non-Asterisk) phone system or with my cell phone works because they only generates short tones when pressing the keypad during a call.  The Polycom, however, generates tone for as long as you have your finger on the key.

I see plenty of posts out there on increasing tone length, but nothing on reducing it.  There may be other issues; I've called the number a few times when testing and received a voicemail prompt instead of their main message, a few times.

Justin C. Sherrill - American Rock Salt
p: 585-991-6825 f: 585-991-6926 c: 585-298-6826

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