[asterisk-users] Skip Busy Agents/Channels from Queue

[Shariq Khan]

Dear Tarek,

IN_USE is other then the BUSY status, i want to skip the BUSY agent but not
IN_USE

--
Regards,
Shariq Khan
0333-3501125



On Wed, Sep 15, 2010 at 4:07 PM, Tarek Sawah <tareksawah at hotmail.com> wrote:

> Gareth
>
> Usualy the queue has the ability to know if the agent is "INUSE" and skip
> them.. you can simply use ringinuse=no to the queues.conf under the queue
> itself or the general section and that's it .. no need for the whole
> dialplan.. as you are using SIP members.
> Salam
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Gareth
> Blades
> Sent: Wednesday, September 15, 2010 1:46 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Skip Busy Agents/Channels from Queue
>
> Yes something like this. Note the Execif syntax I have used is for
> asterisk 1.6
>
> exten => s,n,Set(AGENTSBUSY=yes)
> exten => s,n,ExecIf($[${DEVICE_STATE(SIP/1009} =
> NOT_INUSE]?Set(AGENTSBUSY=no))
> exten => s,n,ExecIf($[${DEVICE_STATE(SIP/1010} =
> NOT_INUSE]?Set(AGENTSBUSY=no))
> exten => s,n,ExecIf($[$AGENTSBUSY = no]?QUEUE(xxx))
>
>
> Shariq Khan wrote:
> > You mean, I need to check the DEVICE_STATUS of both (sip) users before
> > sending the caller into queue, otherwise skip the caller from going into
> > Queue by using ExecIf.
> >
> >
> > --
> > Regards,
> > Shariq Khan
> > 0333-3501125
> >
> >
> >
> > On Wed, Sep 15, 2010 at 3:16 PM, Gareth Blades
> > <list-asterisk at skycomuk.com <mailto:list-asterisk at skycomuk.com>> wrote:
> >
> >     Shariq Khan wrote:
> >      > Is there a way skip / ignore the member whose status is busy in
> >     the Queue.
> >      >
> >      > I have two channel member in queue and i have set the peer limit
> >     2 for
> >      > these members.
> >      >
> >      > I want to skip those member who are currently on the call
> >     (answered to
> >      > calls) and now their status is busy, if Queue see the busy status
> >     caller
> >      > will not enter in the Queue and go to the next priority.
> >      >
> >      > [test-queue]
> >      > strategy = rrmemory
> >      > memberdelay=0
> >      > timeoutrestart = no
> >      > joinempty = strict
> >      > leavewhenempty = yes
> >      > timeout = 50
> >      > member => SIP/1009
> >      > member => SIP/1010
> >      >
> >      > sip.conf
> >      >
> >      > [1009]
> >      > username=1009
> >      > type=friend
> >      > secret=XXXX
> >      > mailbox=779000
> >      > context=default
> >      > host=dynamic
> >      > call-limit=2
> >      >
> >      > [1010]
> >      > username=1010
> >      > type=friend
> >      > secret=XXXX
> >      > mailbox=779000
> >      > context=default
> >      > host=dynamic
> >      > call-limit=2
> >      >
> >      >
> >      >
> >      > --
> >      > Regards,
> >      > Shariq Khan
> >      > 0333-3501125
> >      >
> >
> >     You could use ${DEVICE_STATE(SIP/1009}. Set a variable to indicate
> all
> >     extensions are busy and then a couple of ExecIf calls to reset the
> >     variable if either of the extensions state is set to NOT_INUSE. You
> then
> >     have a variab you can use to decide where to jump to in the dialplan
> >     depending on whether both phones are busy or not.
> >
> >
> >     --
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> >
>
>
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