[asterisk-users] Queue/Dial Recording - Capture answering channel name.

[Antonio Berrios]

  On 09/13/2010 10:11 AM, Steve Davies wrote:
> On 11 September 2010 20:36, Antonio Berrios
> <antonio at sheffieldcitytaxis.com>  wrote:
>> On 09/09/10 17:59, Steve Davies wrote:
>>> On 9 September 2010 17:52, Antonio Berrios
>>> <antonio at sheffieldcitytaxis.com>    wrote:
>>>
>>>> Steve Davies wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> I am using 1.6.2.11, and I need to be able to include the name of the
>>>>> channel that answered a call in the call-recording filename.
>>>>>
>>>>> At a guess we need to use the Queue(name,,,,,,macro) or
>>>>> Dial(chan1&chan2,,M(macro)) and use the macro to update the call
>>>>> recording filename. But, the macro runs on the calling channel, and I
>>>>> need the called channel - Is this accessible?
>>>>>
>>>>> Thanks,
>>>>> Steve
>>>>>
>>>> Where ever the MixMonitor recording is done add in the  ${CHANNEL}
>>>> variable to the filename parameter. Or even add in the line below to the
>>>> context that contains Dial(QueueName).
>>>>
>>>> For example:
>>>>
>>>> exten =>
>>>> s,n,MixMonitor(*${CHANNEL}-${TIMESTAMP}-${UNIQUEID}-${CALLERID(num)}.wav49)
>>>>
>>>>
> [snip]
>
>> Why is it you require the answering channel in the recording filename?
>> There may be an easier way to get you what you need. And a quick copy
>> pasta of the dial plan you're using could be handy.
>>
> I will look at putting together an example of the dialplan.
>
> We need the answering channel so the we can identify which handset was
> recorded (which agent took the call). At present we have caller-id and
> dialled extension, but an extension might be ringing any one of 10
> phones, and the recording needs to be associated with that
> handset/agent.
>
> Regards,
> Steve
>
Gotcha. Yeah, I'm looking at implementing that (searching call 
recordings by agent that took the call) here but since our asterisk call 
recording is a separate server to the ones dealing with queues I'll be 
looking at tie-ing the agent to the call recording via a unique call ID 
in a database rather than in the filename itself. I'll post my 
findings/solution to the list if you would like?

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