[asterisk-users] SIP softphones answer but do not connect...

[Matt Riddell]

On 11/09/10 12:44 PM, Carlos Chavez wrote:
>       The past few days I started having a problem with a small call center
> setup.  All agents use Eyebeam 1.5 to receive calls from a queue.  Eyebeam is
> configured to auto answer the call.  The problem is that the agents claim that
> they get a call but no audio.  From the logs I can see that it is calling the
> agent phone but after 10 seconds (the queue timeout for pickup) I get the
> message that nobody answered and the call is sent to the next available agent.
>   This can happen with up to three agents (the third finally answers the call).
>   This has happened at least 20 times in the past two days.  At first the
> supervisor thought that the same call was ringing on three different agents at
> once but the logs say that the first two do not answer and the third does.

What strategy are you using for the Queue?

-- 
Cheers,

Matt Riddell
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