[asterisk-users] Queue member status - BUSY

[Tiago Geada]

Hi.

We use GROUP and GROUP_COUNT to track if the peer is engaged in a call. If
so we use Busy()

On 22 October 2010 01:28, GBR Icasiano, Ryan A. <
raicasiano at globalbridgeresources.com> wrote:

> Hi,
>
> I have modified the way agents are being treated since they are using
> mobile phones. Having that kind of scenario, it is not recommended to make
> the agent logged in by using that scenario. Instead, they will call a
> certain number, login by using the given parameters(company id, username,
> password) and tag them in the DB as logged in, and their number will ring
> once a client/customer calls and falls on the queue.
>
> Now once asterisk falls to a certain queue, it will then check all members
> that contains login status on a certain table, then add/delete them in
> queue_members table in realtime depending on its current login status. This
> way, it will only ring all currently logged in members. It works fine this
> way, the only problem is that whenever all members are engaged on a call,
> their phone is off, etc... the queue cannot determine whether any of them is
> available or not, as far as I know.
>
> regards,
>
> RYAN ICASIANO
> ________________________________________
> From: asterisk-users-bounces at lists.digium.com [
> asterisk-users-bounces at lists.digium.com] On Behalf Of Carlos Chavez [
> cursor at telecomabmex.com]
> Sent: Friday, October 22, 2010 12:06 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Queue member status - BUSY
>
> On Thu, 2010-10-21 at 08:15 +0800, GBR Icasiano, Ryan A. wrote:
> > anyone?
> >
> > regards,
> >
> > RYAN ICASIANO
> >
> > ________________________________________
> > From: asterisk-users-bounces at lists.digium.com [
> asterisk-users-bounces at lists.digium.com] On Behalf Of GBR Icasiano, Ryan
> A. [raicasiano at globalbridgeresources.com]
> > Sent: Wednesday, October 20, 2010 2:02 PM
> > To: asterisk-users at lists.digium.com
> > Subject: [asterisk-users] Queue member status - BUSY
> >
> > Hi,
> >
> > Is there a way to know if a member of a queue is currently engaged on a
> call? Or if a queue can return a busy status if all members are currently
> engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the
> scenario only falls into TIMEOUT, and has to finish the assigned number of
> seconds into the QUEUE CMD before it falls back to the next routine on the
> dialplan.
> >
> > Any ideas?
> >
>        People do not really get that a queue is supposed to work that way.
> The point of having a queue is that you will have more people waiting
> than agents available to answer calls, if not why have a queue just make
> a dial group.
>
>        The way to do what you want would be to use an AGI that gets a list
> of
> agents logged into the queue and see their status.  The status for a
> free agent is 1 so if you do not see any agents with status 1 then all
> agents are busy.  You can then set a variable so you can redirect the
> caller somewhere else.
>
> --
> Telecomunicaciones Abiertas de México S.A. de C.V.
> Carlos Chávez Prats
> Director de Tecnología
> +52-55-91169161 ext 2001
>
> --
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