[asterisk-users] Queue member status - BUSY

[GBR Icasiano, Ryan A.]

Hi, 

I didn't use that feature since i only added the phones not treated as agents(it will just ring the members, depending on the scenario chosen, instead of ringing the queue itself until an agent answers). 

The queue status is correct, although it could not tell if all members in the queue are currently engaged in a call(busy).

I appreciate your help. Thanks!

regards,

RYAN ICASIANO
________________________________________
From: asterisk-users-bounces at lists.digium.com [asterisk-users-bounces at lists.digium.com] On Behalf Of Lenz Emilitri [lenz.loway at gmail.com]
Sent: Thursday, October 21, 2010 3:27 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue member status - BUSY

Have you tried playing with "joinempty" and "leavewhenemèpty" to avoid people being connected to a queue with all agents in use?
l.


2010/10/20 GBR Icasiano, Ryan A. <raicasiano at globalbridgeresources.com<mailto:raicasiano at globalbridgeresources.com>>
Hi,

Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan.

Any ideas?

regards,
ryan icasiano

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