[asterisk-users] Queue Agent Getting Additional Calls When on the Phone

[Matt Darnell]

Warren,

I tried using AddQueueMember to add agents.

If they a user is on a call asterisk shows:
 Members:
      SIP/101 (dynamic) (Not in use) has taken no calls yet
   No Callers

We are using 1.4.36.

What did you use to keep track of the extension state? Didn't see any
option for that at
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AddQueueMember

Thanks for the help.

-Matt


On Thu, Oct 14, 2010 at 6:04 PM, Warren Selby <wcselby at selbytech.com> wrote:
> What version of asterisk are you using and method are you using to login your agents?  I recently had this issue with a 1.4.33 install where the agents logged in with agentcallbacklogin. In the end I had to move them away from chan_agent altogether, using dynamic agents and AddQueueMember, which has a parameter for designating a device to keep track of the state for that member. Seems to be working for now.
>
> Thanks,
> --Warren Selby
>
> On Oct 14, 2010, at 10:13 PM, Matt Darnell <mattdarnell at gmail.com> wrote:
>
>> We have a queue that agents log into through the dial plan.  Extension
>> Sip/101 logs in as Agent/101
>>
>> We have 'ringinuse = no' in the queues.conf file.
>>
>> The issue is that when Ext 101 is on a 'non queue' call (they placed a
>> call, someone called their DID, etc) they still receive queue calls.
>>
>> Is there a way to stop this from happening?
>>
>> -Matt
>>
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